# Delhi NCR Express Delivery Policy

🛵 Delhi NCR Express Delivery

# Faster delivery, clearly explained.

An optional express delivery option for Delhi NCR, arranged through Porter — plus what happens if something's wrong on arrival.

**Effective:** 25 July 2026

By opting for Express Delivery on your Delhi NCR order, you agree to the terms outlined below, in addition to our standard [Shipping Policy](/policies/shipping-policy).

## _01_Applicability

This Express Delivery service is available for selected orders in Delhi NCR. It is an optional service — our standard shipping policy (6–10 business days) always remains applicable.

## _02_Delivery Partner

Express delivery is arranged through **Porter**, a third-party logistics service. Porter's role is limited to delivery — their delivery executives do not have technical product knowledge. For any product-related queries, please contact PATOYS WhatsApp Support directly, not the Porter driver.

## _03_Delivery Timeline & Order Cutoff

Order placed before 2:00 PM IST

Eligible for **same-day delivery**

Order placed after 2:00 PM IST

Delivered by **next business day**

Both timelines are subject to Porter availability and stock confirmation (see Section 05), and remain estimates rather than a guaranteed commitment.

As with our standard Shipping Policy, delays beyond PATOYS' control are not considered a deficiency of service.

## _04_Charges

Rate

Porter's actual/live rate at time of delivery

Payable to

Directly to the Porter driver at the time of delivery (separate from your PATOYS order amount)

## _05_Pre-Order Stock Confirmation

Before placing a Delhi NCR express order, please confirm product stock availability with our WhatsApp Support (+91 80101 10811).

## _06_Pre-Order Purchase Confirmation

Please be fully certain before placing your order that you want to receive the product. Since Porter does not offer a return facility, if an order still needs to be returned or cancelled after dispatch, **Porter's actual charges will be payable by the buyer** as per standard policy, even on a returned order.

## _07_Product Condition & Testing

Before dispatch, the product is assembled and function-tested at our warehouse.

## _08_Delivery-Time Verification (Video Proof)

Similar to the OTP/POD verification protocol in our standard Shipping Policy, a complete unboxing/verification video is required at the time of receiving your Delhi NCR express delivery — recorded while the Porter executive is still present.

This video serves as the primary evidence of the product's condition at delivery — much like a customer inspecting a product before accepting it from a physical store. Once the video is shared with PATOYS, delivery-time verification is considered complete.

## _09_Damaged Product on Delivery

If the product arrives damaged:

1

Please **accept** the product (do not refuse it)

2

Record a video of the damage **before the Porter executive leaves**

3

Send the video immediately to **PATOYS WhatsApp Support** (+91 80101 10811)

4

After verification, the PATOYS team will provide a **replacement**

**Please note:** Once the Porter executive has left the delivery location, further physical/transit damage claims for that delivery cannot be accepted, since the opportunity for verification was already provided and used.

## _10_Manufacturer Defect Coverage

Separate from delivery-time physical damage, any genuine manufacturing defect that arises in the future is always covered under our standard [Warranty Policy](/pages/technical-support-for-your-ride-on-toys-patoys-assurance). No clause in this policy affects your warranty coverage.

## _11_Statutory Rights

This policy does not override your statutory consumer rights under the Consumer Protection Act, 2019 and applicable E-Commerce Rules, 2020.

## _12_Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are published below:

Designation

PATOYS Customer Grievance Team

📧 Email

help@patoys.in

📱 Phone / WhatsApp

+91 80101 10811

Grievances are **acknowledged within 48 hours** and redressed within **one month** of receipt.

## _13_Support

📧 Email

help@patoys.in

📱 WhatsApp

+91 80101 10811

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> Source: [PATOYS](https://www.patoys.in/pages/delhi-ncr-express-delivery-policy)