# Technical Support & Warranty Policy — PATOYS ⚙️ Warranty & Support Policy # Your ride's covered, and so are you. Everything you need to know about warranty coverage, battery care, and getting fast, human technical support for your PATOYS ride-on vehicle. **Effective** Jan 1, 2024 **Updated** Apr 12, 2026 **Applies to** Kids Ride-On Vehicles [📞 +91 80101 10811](tel:+918010110811) [✉️ help@patoys.in](mailto:help@patoys.in) ! **Scope note:** This warranty policy does **not** apply to Dirt Bikes, UTVs, ATVs, or Spare Parts. These product categories are excluded from the 6-month warranty terms described below. [Warranty Coverage](#pp-coverage) [Battery Policy](#pp-battery) [Technical Support](#pp-support) [Paid Repairs](#pp-paid) [Non-PATOYS Buyers](#pp-non-patoys) [Missing Items](#pp-missing) [Spare Parts Returns](#pp-returns) [Why Trust Us](#pp-trust) [FAQs](#pp-faq) [Related Services](#pp-services) ## 01 Warranty Coverage Every eligible PATOYS ride-on vehicle is backed by a **6-month manufacturer warranty** from the date of delivery, covering manufacturing defects only. **Excluded product categories:** Dirt Bikes, UTVs, ATVs, and Spare Parts are not covered under this warranty policy. ### Covered - Motor, gearbox, wiring & switch defects - Structural defects in body or frame - Remote controller malfunction - Music player / display issues - Forward/reverse switch failure ### Not Covered - Battery (see Section 2) - Misuse, overloading or accidents - Normal wear and tear - Water, rain or storage damage - Unauthorized repairs or modifications - Cosmetic damage after delivery Warranty is valid only for products purchased directly from **www.patoys.in**. Purchases from unauthorized resellers or third-party platforms are not eligible. ## 02 Battery Policy Batteries are a consumable component and are excluded from the 6-month warranty — lifespan depends on usage, charging habits, and storage. ⚡ Use BIS-approved charger only ⚡ Disconnect after full charge ⚡ Store cool & dry ⚡ Avoid rain / waterlogging Genuine replacement batteries are available in 6V, 12V, 24V, 36V, and 48V variants. [Shop Replacement Batteries →](https://www.patoys.in/collections/replacement-battery) ## 03 Technical Support Free remote diagnosis for every customer — real people, no bots, no IVR. 1. Call or WhatsApp **+91 80101 10811**, or email **help@patoys.in** 2. Share your order number, product name, and issue description 3. Our team guides you through troubleshooting by phone or video 4. If unresolved remotely, a local technician visit is arranged (charges apply) Issue Typical Resolution Vehicle not moving Battery check, switch diagnosis Remote not working Pairing guide, frequency reset Music not playing Connection check, panel reset Slow speed Battery charge level, motor check Charging issue Charger pin / port inspection One wheel not moving Motor wiring check ## 04 Paid Repair Services Damage from misuse, accidents, or usage beyond normal conditions isn't covered by warranty — but paid repairs are available through our local technician network. 🧰 Technician visitation charges 🧰 Spare parts at actual cost 🧰 Labour charges [![PATOYS](https://cdn.shopify.com/s/files/1/0765/6987/0654/files/patoys-logo.jpg?v=1744571126) Book Repair Service on WhatsApp →](https://wa.me/918010110811) ## 05 Support for Non-PATOYS Buyers Didn't buy from us? We still help — many Chinese-origin ride-on vehicles use parts compatible with our inventory. ✅ Free remote troubleshooting ✅ Pan-India compatible parts ✅ Local technician on request 📞 Call **+91 80101 10811** to check compatibility and availability. ## 06 Missing Items Policy 1. Record an **unboxing video** at the time of opening (mandatory, must show the package wasn't tampered with) 2. Send it via **WhatsApp: +91 80101 10811** within 24 hours of delivery, along with your order number 3. If the video file is too large for WhatsApp, send it via **Telegram** to the same number 4. Our team reviews and approves the claim 5. The missing part ships to your door, free of cost Claims submitted without an unboxing video cannot be processed. We strongly recommend recording one for every order. Full details in our [Return, Refund & Cancellation Policy](https://www.patoys.in/policies/refund-policy). ## 07 Spare Parts Return Policy 1. Contact **help@patoys.in** within 24 hours of delivery 2. Once approved, return the part at your own shipping cost 3. After inspection, the correct part is dispatched 4. Return shipping is deducted from any applicable refund [Read Full Refund & Return Policy →](https://www.patoys.in/policies/refund-policy) ## 08 Why Customers Trust PATOYS ✅ Trademark Registered — TM 4069728 & 4069726 ✅ GSTIN 09AGLPA4499A1ZF ✅ 6,000+ customers served ✅ 250+ spare parts in stock ✅ Repair network in 6+ cities ✅ Real human support ## 09 Frequently Asked Questions How do I claim warranty on my PATOYS ride-on toy? Call +91 80101 10811 or email help@patoys.in with your order number, product name, and issue details. Is the battery covered under warranty? No — batteries are consumable and excluded from the 6-month warranty. Replacements are available on our spare parts store. My vehicle stopped working after 3 months — is it covered? If it's a manufacturing defect, yes, it's covered. If caused by misuse or accident, paid repair service is available instead. I didn't buy from PATOYS — can I still get help? Yes. We offer remote troubleshooting and spare parts for most Chinese-origin ride-on vehicles. Call to confirm compatibility. How long does a warranty repair take? Simple fixes: 1–3 days. Repairs requiring parts: 5–10 days, depending on availability and location. What if my product arrives damaged? Record an unboxing video and send it via WhatsApp within 24 hours (Telegram if the file is too large). We'll arrange a free replacement or repair. Do you offer on-site repairs? Yes, through our network in Delhi, Gurugram, Mumbai, Mathura, Bangalore, and Jammu & Kashmir. Where can I buy genuine spare parts? Browse 250+ genuine parts with pan-India delivery in 3–7 days, or call +91 80101 10811. ## 10 Related Services Assembly #### 🏠 Doorstep Assembly Service Expert technicians assemble your new ride-on at home, starting at ₹450. [Book Assembly →](https://www.patoys.in/pages/ride-on-toys-assembly-at-your-doorstep-service) Repair #### 🔧 After-Sales Repair Service On-ground mechanic network across 6 cities and growing. [![PATOYS](https://cdn.shopify.com/s/files/1/0765/6987/0654/files/patoys-logo.jpg?v=1744571126) Book Repair on WhatsApp →](https://wa.me/918010110811) Parts #### 🛒 Genuine Spare Parts 250+ parts in stock with pan-India delivery in 3–7 days. [Shop Parts →](https://www.patoys.in/collections/replacement-spare-parts) Overview #### 📋 All After-Sales Services Every support option PATOYS offers, in one place. [View Hub →](https://www.patoys.in/pages/after-sales-services) ## 🔗 Related Policies & Services Explore the rest of PATOYS' after-sales and legal policies — everything you need in one place. [❤️ About Us](https://www.patoys.in/pages/about) [💬 Contact Us](https://www.patoys.in/pages/contact) [🏠 Doorstep Assembly Service](https://www.patoys.in/pages/ride-on-toys-assembly-at-your-doorstep-service) [📋 After-Sales Services Hub](https://www.patoys.in/pages/after-sales-services) [📦 Track Your Order](https://www.patoys.in/pages/track-your-order) [⚖️ Copyright & Trademark Policy](https://www.patoys.in/pages/copyright-and-trademark-infringement-policy) [🔄 Return, Refund & Cancellation Policy](https://www.patoys.in/policies/refund-policy) [🔒 Privacy Policy](https://www.patoys.in/policies/privacy-policy) [📜 Terms of Service](https://www.patoys.in/policies/terms-of-service) [🚚 Shipping Policy](https://www.patoys.in/policies/shipping-policy) [🏢 Contact Information](https://www.patoys.in/policies/contact-information) [⚖️ Legal Notice](https://www.patoys.in/policies/legal-notice) --- > Source: [PATOYS](https://www.patoys.in/pages/technical-support-for-your-ride-on-toys-patoys-assurance)