# Track Your Order

📦 Order Tracking

# Where's your ride-on right now?

Real-time delivery status powered by Delhivery — track by AWB number or your registered mobile number.

**Shipping Partner** Delhivery **Coverage** Pan-India

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### Track by AWB / Tracking Number

Use the tracking number sent to you after your order was shipped.

[Track My Order →](https://www.delhivery.com/track-v2/package/)

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### Track by Mobile Number

Use the same mobile number you provided while placing your order.

[Track by Mobile →](https://www.delhivery.com/track)

## 01 Where Is My AWB / Tracking Number?

Once your order is shipped, PATOYS sends your AWB tracking number via **email and SMS**. Please check your inbox — including spam/promotions folders.

**Mobile number tip:** Enter the exact same number you used while placing the order for accurate results.

🚚 Shipping Partner — Delhivery 📦 Pan-India Coverage

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#### Delivery Safety Notice — Please Read Before Accepting Your Package

-   Share your delivery OTP **only after visually inspecting** the package for tampering, damage, or an already-open box — not before. **Sharing the OTP is treated as confirmation that the order was received in good condition** — so inspect first, share second. PATOYS and our courier partners will **never contact you separately by phone call or message** to ask for this OTP; treat any such request as fraudulent and do not respond.
-   **Inspect the package before accepting it.** If it appears already opened, tampered with, or damaged, do not accept it as-is — ask the delivery executive to record the condition on the **Proof of Delivery (POD)** slip. Please note: for OTP-verified deliveries, a physical POD slip is often not carried, so the executive may not be able to record it on paper — in that case, move directly to the next step. Once delivery is accepted **without any written remark** on the POD, the shipment is considered delivered in satisfactory condition.
-   If you notice any damage, **take a photo or video immediately** and report it within **24 hours**: send it to PATOYS on WhatsApp (+91 80101 10811 — or Telegram to the same number if the file is too large) along with your order number, and also raise a complaint directly with **Delhivery** by logging in at delhivery.com with your registered mobile number. Claims raised without this proof, or after 24 hours, cannot be processed. Full details in our [Return, Refund & Cancellation Policy](https://www.patoys.in/policies/refund-policy).

## 02 Can't Find Your Tracking Number?

We'll help you track it down — just message us your order number and we'll pull up the status for you.

 [![PATOYS](https://cdn.shopify.com/s/files/1/0765/6987/0654/files/patoys-logo.jpg?v=1744571126) WhatsApp Us: +91 80101 10811](https://wa.me/918010110811?text=Hi%20PATOYS%2C%20I%20want%20to%20track%20my%20order.%20My%20Order%20Number%20is%3A%20)

## 🔗 Related Policies & Services

Explore the rest of PATOYS' after-sales and legal policies — everything you need in one place.

[❤️ About Us](https://www.patoys.in/pages/about) [💬 Contact Us](https://www.patoys.in/pages/contact) [🛡️ Warranty & Technical Support Policy](https://www.patoys.in/pages/technical-support-for-your-ride-on-toys-patoys-assurance) [🏠 Doorstep Assembly Service](https://www.patoys.in/pages/ride-on-toys-assembly-at-your-doorstep-service) [📋 After-Sales Services Hub](https://www.patoys.in/pages/after-sales-services) [⚖️ Copyright & Trademark Policy](https://www.patoys.in/pages/copyright-and-trademark-infringement-policy) [🔄 Return, Refund & Cancellation Policy](https://www.patoys.in/policies/refund-policy) [🔒 Privacy Policy](https://www.patoys.in/policies/privacy-policy) [📜 Terms of Service](https://www.patoys.in/policies/terms-of-service) [🚚 Shipping Policy](https://www.patoys.in/policies/shipping-policy) [🏢 Contact Information](https://www.patoys.in/policies/contact-information) [⚖️ Legal Notice](https://www.patoys.in/policies/legal-notice)

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> Source: [PATOYS](https://www.patoys.in/pages/track-your-order)