We offer free shipping in India. Once we confirm your order, we require 1 workday for shipping currently is delayed due to Coronovirus (COVID-19) outbreaks worldwide. Usually orders received before 12 pm on a business day, we mostly ship it on the same day. This shipment may take 6-10 days to reach you.
Orders placed after 12 pm will be sent the next day. Orders received during Sundays or holidays will be sent the following Monday or the next working day. During peak hours, such as holidays and offers / discounts, sales periods, processing and shipping may be delayed. All packages are shipped through major logistics partners such as Delhivery, FedEx, etc. For which our contract is with Shiprocket & Nimbuspost. Please make sure to provide complete address details along with work contact number when ordering. (House Number, Street Name, Landmark, Area Pin Code).
Undelivered Shipment Policy:
Our logistics partner makes 3 (three) attempts for delivery, it is not necessary to call you, we aim to deliver your product to the right address and the right person, we are inform you by SMS and email out for delivery. If you would like some changes to it, please you can contact us via email or call 8010110811. If not executed during all 3 (three) attempts and the comment mark is undelivered, such as the recipient is not available / wrong address / home, office closed, then shipment marks the RTO by the logistics partner and sent back to our warehouse, once marked by the RTO it is impossible for re distribution, in which case neither "PATOYS" nor our partners will be responsible. And we will cancel the order and process for Partially refund As per Our Refund Policy.
All orders will be processed after we receive payment confirmation, there are two payment methods when placing an order:
1-Prepaid: The payment methods for prepaid orders given below are online: Credit Card / Debit Card / Net Banking / Wallet Payment through / QR Code etc.
2-Cash on delivery (COD): This Service is currently available only in Delhi/ NCR. for more information please contact our chat support team.
Shipping policy for Delhi/NCR: Orders are usually received before 12 pm on a business day, we ship and deliver most of the same day / 24 hour products from Delhi / NCR warehouse (subject to availability), product shipped from other cities/ warehouse this will be applicable as per 6 to 10 days standard delivery policy. This policy is applicable only for Ride ons products (Not Included spare parts and other products) for more information please contact our sales Chat Support team.
Assembled Product Policy: Usually Ride on toys shipped in partially assembled condition and user need to self assembled it. On the request of the Delhi/ NCR buyers, we are provide the facility of sending the pre assembled ride on products, which is additionally charged ₹450/ - and paid by buyer (Non refundable).
How to find the status of the order: After sending the shipment, it will be sent to your registered email ID with tracking ID. You can find your shipment status by tracking number here or on the logistic partner's website. If you have any questions, please mail us at firstname.lastname@example.org