Privacy policy
Your data, handled responsibly.
This policy explains what information PATOYS collects, why, and the rights you have over it — under Indian law.
Effective: 6 April 2026 · GSTIN: 09AGLPA4499A1ZF
This Privacy Policy forms part of, and should be read alongside, our Terms of Service, Shipping Policy, and Return & Refund Policy. By using www.patoys.in or purchasing from us, you agree to the collection and use of your information as described here.
01Applicable Law (India)
This Privacy Policy is governed by applicable Indian laws, including:
Information Technology Act, 2000 Digital Personal Data Protection Act, 2023 (DPDP Act)
We process personal data in accordance with lawful purposes, consent, and reasonable security practices as required under Indian law.
02Information We Collect
a) Information You Provide Directly
- Contact details: name, address, phone number, email
- Order information: billing address, shipping address, payment confirmation
- Account information: username, password, security details
- Shopping information: cart items, purchases, reviews, loyalty points
- Customer support information: messages, complaints, feedback
b) Automatically Collected Information
- Device and browser information
- IP address and network details
- Website usage data via cookies and tracking technologies
c) Third-Party Sources
- Payment processors (Razorpay, PayU) — payment and billing data
- Logistics partners (Delhivery, VRL) — delivery and address data
- Shopify platform — order and account management data
03WhatsApp & Communication Data
By contacting PATOYS via WhatsApp, phone call, or SMS, you consent to the collection and use of your mobile number, chat messages and shared media, and call records (where applicable) — for customer support, order processing, dispute resolution, and service improvement.
04How We Use Your Information
- Order Fulfillment: Processing payments, shipping, and delivery
- Customer Support: Responding to queries and resolving disputes
- Marketing: Promotional emails, WhatsApp messages, or SMS (with consent)
- Security & Fraud Prevention: Detecting and preventing fraudulent activity
- Legal Compliance: Meeting obligations under Indian law
- Service Improvement: Analyzing usage to improve our website and services
05Cookies
We use cookies to power and improve our website and services — remembering your preferences and analyzing user behavior. You may disable cookies via your browser settings, though this may affect website functionality. For Shopify-specific cookies, see Shopify's Cookie Policy at shopify.com/legal/cookies.
06How We Share Your Information
We may share your information with:
- Logistics partners (Delhivery, VRL) for order delivery
- Payment processors (Razorpay, PayU) for transaction processing
- Shopify for store and order management
- Marketing platforms for promotional communications (with consent)
- Legal authorities when required by Indian law or court order
07Data Usage in Disputes
All system-generated records including order logs, payment confirmations, WhatsApp chat records, email communications, and timestamps maintained by PATOYS may be used as valid evidence in case of:
Consumer disputes / NCH complaints Payment chargebacks Legal or court proceedings
08Children's Information
Our products are intended for use by children — however, all purchases and data submission must be made by parents or legal guardians.
09User Rights (India)
Under applicable Indian laws including the DPDP Act 2023, you have the right to:
- Access your personal data held by us
- Correct inaccurate personal data
- Delete your personal data (subject to legal obligations)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at help@patoys.in. We process such requests in accordance with applicable Indian laws within a reasonable timeframe.
10Data Retention
We retain personal data only for as long as necessary to: fulfill orders and provide services, comply with legal obligations under Indian law, resolve disputes and enforce our policies, and maintain business records as required.
After the retention period, data is securely deleted or anonymized.
11Security
We implement reasonable security measures to protect your personal data. However, no method of transmission over the internet is 100% secure — we recommend not sharing sensitive information through unsecured channels. If you believe your account has been compromised, contact us immediately at help@patoys.in.
12Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites — we recommend reviewing their privacy policies before sharing any personal information.
13User Generated Content
Product reviews and other content you submit publicly on our website will be visible to all users. We are not responsible for how others use publicly available information.
14Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.
15Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of our Grievance Officer are published below: