Privacy policy

PATOYS — Privacy Policy

Website: www.patoys.in
Effective Date: 6 April 2026
GSTIN: 09AGLPA4499A1ZF

This Privacy Policy forms part of and should be read along with our Terms of Service, Shipping Policy, and Return & Refund Policy.

By using www.patoys.in or purchasing from us, you agree to the collection and use of your information as described in this Privacy Policy.

1. Applicable Law (India)

This Privacy Policy is governed by applicable Indian laws including:

  • Information Technology Act, 2000
  • Digital Personal Data Protection Act, 2023 (DPDP Act)

We process personal data in accordance with lawful purposes, consent, and reasonable security practices as required under Indian law.

2. Information We Collect

a) Information You Provide Directly:

  • Contact details: name, address, phone number, email
  • Order information: billing address, shipping address, payment confirmation
  • Account information: username, password, security details
  • Shopping information: cart items, purchases, reviews, loyalty points
  • Customer support information: messages, complaints, feedback

b) Automatically Collected Information:

  • Device and browser information
  • IP address and network details
  • Website usage data via cookies and tracking technologies

c) Third-Party Sources:

  • Payment processors (Razorpay, PayU) — payment and billing data
  • Logistics partners (Delhivery, VRL) — delivery and address data
  • Shopify platform — order and account management data

3. WhatsApp & Communication Data

By contacting PATOYS via WhatsApp, phone call, or SMS, you consent to the collection and use of your:

  • Mobile number
  • Chat messages and shared media
  • Call records (where applicable)

This data may be used for:

  • Customer support and order processing
  • Dispute resolution and claim verification
  • Service improvement

These records may be stored and used as evidence in case of disputes, chargebacks, or legal claims.

4. How We Use Your Information

  • Order Fulfillment: Processing payments, shipping, and delivery
  • Customer Support: Responding to queries and resolving disputes
  • Marketing: Sending promotional emails, WhatsApp messages, or SMS (with consent)
  • Security & Fraud Prevention: Detecting and preventing fraudulent activity
  • Legal Compliance: Meeting obligations under Indian law
  • Service Improvement: Analyzing usage to improve our website and services

5. Cookies

We use cookies to power and improve our website and services. Cookies help us remember your preferences and analyze user behavior. You may disable cookies via your browser settings, though this may affect website functionality.

For Shopify-specific cookies, see: Shopify Cookie Policy

6. How We Share Your Information

We may share your information with:

  • Logistics partners (Delhivery, VRL) for order delivery
  • Payment processors (Razorpay, PayU) for transaction processing
  • Shopify for store and order management
  • Marketing platforms for promotional communications (with consent)
  • Legal authorities when required by Indian law or court order

We do not sell your personal data to third parties.

7. Data Usage in Disputes

All system-generated records including order logs, payment confirmations, WhatsApp chat records, email communications, and timestamps maintained by PATOYS may be used as valid evidence in case of:

  • Consumer disputes or NCH complaints
  • Payment chargebacks
  • Legal or court proceedings

8. Children's Information

Our products are intended for use by children — however, all purchases and data submission must be made by parents or legal guardians.

We do not knowingly collect personal data directly from children without parental involvement. If you believe a child has submitted personal data without parental consent, please contact us at help@patoys.in for immediate deletion.

9. User Rights (India)

Under applicable Indian laws including the DPDP Act 2023, you have the right to:

  • Access your personal data held by us
  • Correct inaccurate personal data
  • Delete your personal data (subject to legal obligations)
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at help@patoys.in. We will process such requests in accordance with applicable Indian laws within a reasonable timeframe.

10. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal obligations under Indian law
  • Resolve disputes and enforce our policies
  • Maintain business records as required

After the retention period, data is securely deleted or anonymized.

11. Security

We implement reasonable security measures to protect your personal data. However, no method of transmission over the internet is 100% secure. We recommend not sharing sensitive information through unsecured channels.

If you believe your account has been compromised, contact us immediately at help@patoys.in.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies before sharing any personal information.

13. User Generated Content

Product reviews and other content you submit publicly on our website will be visible to all users. We are not responsible for how others use publicly available information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

15. Contact Us

📧 Email: help@patoys.in
📱 WhatsApp: +91 8010110811
🏢 Address: Shop No. 3, Krishna Plaza, Krishna Nagar, Mathura – 281004, Uttar Pradesh, India
🕐 Support Hours: Monday–Saturday, 10 AM – 6 PM IST