PATOYS After-Sales Services — Complete Support Hub
We're with you every step, after delivery too.
Your one-stop guide to everything PATOYS offers after your order arrives — warranty, repairs, doorstep assembly, and genuine spare parts.
01 Warranty & Technical Support
6-month warranty, real human support
All PATOYS ride-on toys come with a 6-month warranty covering manufacturing defects. Know your rights and our support process.
- 6-month warranty on all Ride-On products (excludes Dirt Bikes, UTVs, ATVs & Spare Parts)
- Battery replacement guidance
- Remote troubleshooting support
- Missing items policy (unboxing video required)
- Support available even for non-PATOYS buyers
02 After-Sales Repair Service — 6 Cities
Vehicle kharab ho gayi? Our local mechanic network covers 6 major cities.
- Delhi — all vehicle types
- Gurugram — electric cars, ATVs
- Mumbai — electric vehicles
- Mathura (HQ) — all vehicles, fastest turnaround
- Bangalore — electric cars, ATVs
- Jammu & Kashmir — petrol ATVs, dirt bikes
03 Doorstep Assembly Service
Naya product deliver hua aur ghar pe assemble karna mushkil lag raha hai? Our expert technicians come to your doorstep.
- Starting at ₹450 (spare parts extra)
- Available in Delhi-NCR, Mumbai, Mathura, Bangalore, Kozhikode, Ludhiana
- Trained, experienced professionals
- Transparent pricing, confirmed at booking
04 Genuine Spare Parts — Pan India Delivery
250+ genuine spare parts available, delivered anywhere in India within 3–7 days.
- 6V / 12V / 24V / 36V / 48V batteries
- RS380 / RS390 / RS550 motors & gearboxes
- HH & JR series remote controllers
- BIS-approved chargers
- Tyres — all sizes
- Music players & panel boards
05 Contact PATOYS Support
| Channel | Details |
|---|---|
| 📞 Call / WhatsApp | +91 80101 10811 |
| help@patoys.in | |
| 🌐 Website | www.patoys.in |
| ⏰ Support Hours | Mon–Fri, 10 AM – 6 PM IST |
06 Frequently Asked Questions
What after-sales services does PATOYS offer?
PATOYS offers four complete after-sales services: 6-month warranty & technical support, after-sales repair service in 6 cities, doorstep assembly service, and genuine spare parts with pan-India delivery.
How do I contact PATOYS for after-sales support?
Call or WhatsApp +91 80101 10811 (Mon–Sat, 10 AM – 6 PM IST) or email help@patoys.in. The team responds within 24 hours.
Does PATOYS provide warranty on ride-on toys?
Yes. All PATOYS ride-on toys come with a 6-month warranty covering manufacturing defects. Battery is excluded, as it's a consumable component.
Is repair service available in my city?
Repair service is currently available in Delhi, Gurugram, Mumbai, Mathura, Bangalore, and Jammu & Kashmir. For other cities, spare parts and phone/video guidance are available.
Can PATOYS assemble my new ride-on toy at home?
Yes! Doorstep assembly service is available in Delhi-NCR, Mumbai, Mathura, Bangalore, Kozhikode, and Ludhiana. Charges start from ₹450.
Where can I buy genuine spare parts for my kids' ride-on vehicle?
PATOYS stocks 250+ genuine spare parts with pan-India delivery in 3–7 days. Visit the Spare Parts store or call +91 80101 10811.