Delivery Safety Notice — Please Read Before Accepting Your Package

• Share your delivery OTP only after visually inspecting the package for tampering, damage, or an already-open box — not before. Sharing the OTP is treated as confirmation that the order was received in good condition — so inspect first, share second. PATOYS and our courier partners will never contact you separately by phone call or message to ask for this OTP; treat any such request as fraudulent and do not respond.
• Inspect the package before accepting it. If it appears already opened, tampered with, or damaged, do not accept it as-is — ask the delivery executive to record the condition on the Proof of Delivery (POD) slip. Please note: for OTP-verified deliveries, a physical POD slip is often not carried, so the executive may not be able to record it on paper — in that case, move directly to the next step. Once delivery is accepted without any written remark on the POD, the shipment is considered delivered in satisfactory condition.
• If you notice any damage, take a photo or video immediately and report it within 24 hours: send it to PATOYS on WhatsApp (+91 80101 10811 — or Telegram to the same number if the file is too large) along with your order number, and also raise a complaint directly with Delhivery by logging in at delhivery.com with your registered mobile number. Claims raised without this proof, or after 24 hours, cannot be processed. Full details in our Return, Refund & Cancellation Policy.