Delhi NCR Express Delivery Policy

🛵 Delhi NCR Express Delivery

Faster delivery, clearly explained.

An optional express delivery option for Delhi NCR, arranged through Porter — plus what happens if something's wrong on arrival.

Effective: 25 July 2026

By opting for Express Delivery on your Delhi NCR order, you agree to the terms outlined below, in addition to our standard Shipping Policy.

01Applicability

This Express Delivery service is available for selected orders in Delhi NCR. It is an optional service — our standard shipping policy (6–10 business days) always remains applicable.

02Delivery Partner

Express delivery is arranged through Porter, a third-party logistics service. Porter's role is limited to delivery — their delivery executives do not have technical product knowledge. For any product-related queries, please contact PATOYS WhatsApp Support directly, not the Porter driver.

03Delivery Timeline & Order Cutoff

Order placed before 2:00 PM IST Eligible for same-day delivery
Order placed after 2:00 PM IST Delivered by next business day

Both timelines are subject to Porter availability and stock confirmation (see Section 05), and remain estimates rather than a guaranteed commitment.

As with our standard Shipping Policy, delays beyond PATOYS' control are not considered a deficiency of service.

04Charges

Rate Porter's actual/live rate at time of delivery
Payable to Directly to the Porter driver at the time of delivery (separate from your PATOYS order amount)

05Pre-Order Stock Confirmation

Before placing a Delhi NCR express order, please confirm product stock availability with our WhatsApp Support (+91 80101 10811).

06Pre-Order Purchase Confirmation

Please be fully certain before placing your order that you want to receive the product. Since Porter does not offer a return facility, if an order still needs to be returned or cancelled after dispatch, Porter's actual charges will be payable by the buyer as per standard policy, even on a returned order.

07Product Condition & Testing

Before dispatch, the product is assembled and function-tested at our warehouse.

08Delivery-Time Verification (Video Proof)

Similar to the OTP/POD verification protocol in our standard Shipping Policy, a complete unboxing/verification video is required at the time of receiving your Delhi NCR express delivery — recorded while the Porter executive is still present.

This video serves as the primary evidence of the product's condition at delivery — much like a customer inspecting a product before accepting it from a physical store. Once the video is shared with PATOYS, delivery-time verification is considered complete.

09Damaged Product on Delivery

If the product arrives damaged:

1 Please accept the product (do not refuse it)
2 Record a video of the damage before the Porter executive leaves
3 Send the video immediately to PATOYS WhatsApp Support (+91 80101 10811)
4 After verification, the PATOYS team will provide a replacement
Please note: Once the Porter executive has left the delivery location, further physical/transit damage claims for that delivery cannot be accepted, since the opportunity for verification was already provided and used.

10Manufacturer Defect Coverage

Separate from delivery-time physical damage, any genuine manufacturing defect that arises in the future is always covered under our standard Warranty Policy. No clause in this policy affects your warranty coverage.

11Statutory Rights

This policy does not override your statutory consumer rights under the Consumer Protection Act, 2019 and applicable E-Commerce Rules, 2020.

12Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are published below:

Designation PATOYS Customer Grievance Team
📧 Email help@patoys.in
📱 Phone / WhatsApp +91 80101 10811
Grievances are acknowledged within 48 hours and redressed within one month of receipt.

13Support

📧 Email help@patoys.in
📱 WhatsApp +91 80101 10811