Dear Valued Customer,
We would like to express our sincere apologies for the inconvenience you have faced with your recent purchase from the PATOYS website. We truly value your feedback and are committed to improving our services.
We understand that you have rated our product with one star due to issues you encountered. We'd like to clarify a few points regarding our policies and support process:
No Return No Replacement Policy: We regret to inform you that this particular product falls under our 'No Return No Replacement Policy.' This policy is in place because, upon inspection, our technical team found that the product had pre-existing issues that caused damage to the circuit. We have been unable to identify why this circuit became faulty, Please keep in your mind we are sending the product after Quality Check to avoid dispute with our buyers and low ratings.
Timely Claims: We strive to provide the best possible customer support, and we encourage customers to reach out to us with any concerns they may have. However, we did not receive any claims from you within the specified timeframe of 48 hours from the time of delivery. We offer multiple channels for support, including Whatsapp Chat Support and Website Chat Support, to ensure that customers can easily contact us in case of any issues.
External Service Providers: If you have already sought assistance from an external service provider, we regret that we may not be able to provide further support in this case. Our tech team is available to assist our customers, and we recommend reaching out to us first to resolve any product-related issues.
We understand your frustration and disappointment with this experience, and we sincerely apologize for any inconvenience caused. Our goal is to provide high-quality products and excellent customer service, and we will use your feedback to make necessary improvements.
If you have any further questions or concerns, please do not hesitate to contact us through our available support channels. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Thank you for choosing PATOYS.
Customer Service Team