PATOYS — Shipping Policy

Website: www.patoys.in
Effective Date: 6 April 2026

By placing an order on www.patoys.in, the customer agrees to the terms outlined in this Shipping Policy. All clauses shall be interpreted in a fair and reasonable manner in accordance with applicable consumer laws.

1. Shipping Destination

PATOYS currently offers shipping services within India only. For international shipping inquiries, please contact help@patoys.in.

2. Order Processing Time

Once an order is successfully placed, PATOYS requires approximately 2 business days to process it. During this time we will:

• Verify payment
• Review order details
• Confirm shipping address (via WhatsApp verification if applicable)
• Prepare items for dispatch

Business days exclude weekends and public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

Pre-Dispatch Verification: PATOYS may verify order details including address and contact information before dispatch. Failure to confirm such details within a reasonable time may result in delay or cancellation of the order.

3. Shipping Methods

PATOYS works with trusted logistics partners including Delhivery and VRL Logistics.

• Standard Shipping: 6–10 business days
• Large Items (Ride-On Toys, Dirt Bikes, ATVs, Go-Karts, Jeeps, Petrol Vehicles): 10–20 business days via surface transport
• HAZMAT Items (Petrol Bikes): Government-issued ID (Aadhaar or PAN) may be required for logistics documentation

4. Delivery Timelines & Delay Policy

All delivery timelines mentioned are estimates and not guaranteed commitments.

Delays may occur due to factors beyond PATOYS' control including but not limited to:

• Logistics or courier delays
• Weather conditions or natural events
• Port congestion or import clearance
• Operational constraints or public holidays
• Regulatory or compliance processes

Such delays shall not be considered as deficiency of service and do not entitle the customer to cancellation or refund solely on grounds of delay.

For large or heavy items (ride-on vehicles, ATVs, dirt bikes), delivery is performed via surface transport and may require customer coordination at the destination hub or doorstep unloading assistance. Minor delays in such shipments are normal and not considered service failure.

For delivery status updates, customers may contact:
📱 WhatsApp: 8010110811

5. Order Tracking

Once dispatched, a tracking number will be sent via Email or WhatsApp. Customers may track shipments through our website or directly on the logistics partner's portal.

Repeated follow-ups regarding delivery status do not accelerate shipping timelines. Customers are requested to rely on tracking updates for real-time status. PATOYS reserves the right to prioritize queries based on operational workflow.

6. Shipping Charges

PATOYS offers FREE shipping on all orders across India! 🎉

Exception: Switches & small electrical components — ₹90 flat shipping charge.

Free shipping may also be offered during promotional events such as festival sales or stock clearance campaigns.

7. Shipping Charge Refund Promotion

Customers may receive a shipping charge refund by:

1. Posting a product video on social media (Facebook, Instagram, X, LinkedIn, YouTube, or product page)
2. Sharing proof via chat or email within 48–72 hours of delivery
3. After verification, shipping charge may be refunded to the original payment method

8. Assembly Service

PATOYS offers optional doorstep assembly service for select products.

Assembly fee: ₹450

Contact customer support for availability and scheduling.

9. Order Changes

Customers may request order modifications (such as address correction) before dispatch only. Once dispatched, no changes can be made.

10. Address Responsibility

Customers are solely responsible for providing accurate and complete delivery details at the time of placing the order.

Any delay, failed delivery attempt, re-attempt, or Return to Origin (RTO) due to:

• Incorrect or incomplete address
• Unreachable contact number
• Customer unavailability at delivery location
• Refusal to accept delivery

shall be treated as customer-caused and may attract additional forward and reverse shipping charges before any refund is processed.

11. Delivery Attempts & RTO

Logistics partners typically make 2–3 delivery attempts. If the customer fails to accept delivery within these attempts, the shipment may be marked as RTO (Return to Origin).

RTO orders are not eligible for free re-delivery. Applicable forward and reverse shipping charges will be deducted before any refund.

12. Delivery Acceptance Policy ⚠️

This section is critical. Please read carefully:

a) OTP Protocol
Customers are strongly advised NOT to share the delivery OTP with the delivery executive until the package condition has been fully verified.

Sharing the OTP with the delivery executive shall be treated as confirmation that the order has been received in good condition.

b) POD (Proof of Delivery)
Once delivery is accepted without any written remark on the courier POD (Proof of Delivery), the shipment shall be considered successfully delivered in satisfactory condition.

No transit damage or missing item claims may be entertained after delivery has been accepted without remarks.

c) Tampered or Damaged Packaging
In case of tampered or damaged packaging at the time of delivery, customers must follow the "Transit Damage & Tampered Delivery Protocol" defined in our Return & Refund Policy.

Failure to follow the prescribed steps may result in rejection of claims.

13. Transit Damage & Lost Shipments

If an order arrives damaged or is confirmed lost in transit:

1. Inspect package before accepting delivery
2. Note damage remarks on courier POD before signing
3. Record a complete unboxing video
4. Report within 24 hours to help@patoys.in

Transit damage claims are subject to verification by the logistics partner and/or insurance provider based on submitted evidence. PATOYS will assist in coordination; however, final resolution may depend on logistics partner assessment.

14. Communication & Support

PATOYS operates within defined business hours (Monday–Saturday, 10 AM – 6 PM IST).

📧 Email: help@patoys.in
🌐 Website: www.patoys.in
📱 WhatsApp: 8010110811