By placing an order on www.patoys.in, you agree to the terms outlined in this Shipping Policy. All clauses are interpreted fairly under Indian consumer law.

01Shipping Destination

PATOYS currently offers shipping services within India only. For international shipping inquiries, please contact help@patoys.in.

02Order Processing Time

Once an order is successfully placed, PATOYS requires approximately 2 business days to process it. During this time we:

Business days exclude weekends and public holidays. Orders placed on weekends or public holidays are processed on the next business day.

03Shipping Methods

PATOYS works with trusted logistics partners including Delhivery and VRL Logistics.

Type	Timeline
Standard Shipping	6–10 business days
Large Items (Ride-On Toys, Dirt Bikes, ATVs, Go-Karts, SUVs, Petrol Vehicles)	10–20 business days via surface transport
HAZMAT Items (Petrol Bikes)	Government-issued ID (Aadhaar or PAN) may be required for logistics documentation

04Delivery Timelines & Delay Policy

All delivery timelines mentioned are estimates and not guaranteed commitments. Delays may occur due to factors beyond PATOYS' control, including but not limited to:

Logistics/courier delays Weather/natural events Port congestion / import clearance Public holidays Regulatory/compliance processes

For large or heavy items (ride-on vehicles, ATVs, dirt bikes), delivery is performed via surface transport and may require customer coordination at the destination hub or doorstep unloading assistance — minor delays here are normal and not a service failure. For delivery status updates, WhatsApp: +91 80101 10811.

05Order Tracking

Once dispatched, a tracking number is sent via Email or WhatsApp. You can track your shipment on our Track Your Order page or directly on the logistics partner's portal.

06Shipping Charges

Exceptions — a shipping charge applies only in these two cases:

Switches & small electrical components	₹90 flat shipping charge
Orders below ₹500 in value	Shipping charge applies (calculated at checkout)

Additional free shipping promotions may run during festival sales or stock clearance campaigns.

07Shipping Charge Refund Promotion

If you paid a shipping charge (per Section 06), you may get it refunded by:

1. Posting a product video on social media (Facebook, Instagram, X, LinkedIn, YouTube) or on the product page
2. Sharing proof via WhatsApp or email within 48–72 hours of delivery
3. After verification, the shipping charge is refunded to your original payment method

08Assembly Service

PATOYS offers optional doorstep assembly service for select products, starting at ₹450. See our Doorstep Assembly Service page for availability and booking, or contact customer support.

09Order Changes

Order modifications (such as address correction) can be requested before dispatch only. Once dispatched, no changes can be made.

10Address Responsibility

Customers are solely responsible for providing accurate and complete delivery details when placing an order.

Any delay, failed delivery attempt, re-attempt, or Return to Origin (RTO) due to:

Incorrect/incomplete address Unreachable contact number Customer unavailable at delivery Refusal to accept delivery

is treated as customer-caused and may attract additional forward and reverse shipping charges before any refund is processed.

11Delivery Attempts & RTO

Logistics partners typically make 2–3 delivery attempts. If the customer fails to accept delivery within these attempts, the shipment may be marked RTO (Return to Origin) — not eligible for free re-delivery, with forward and reverse shipping charges deducted before any refund. See our Return & Refund Policy for full RTO terms.

12Delivery Acceptance Policy

a) OTP Protocol

Share your delivery OTP only after visually inspecting the package for tampering, damage, or an already-open box — not before. Sharing the OTP with the delivery executive is treated as confirmation that the order was received in good condition.

b) POD (Proof of Delivery)

Once delivery is accepted without any written remark on the courier's POD, the shipment is considered successfully delivered in satisfactory condition. No transit damage or missing item claims can be entertained after acceptance without remarks.

c) Tampered or Damaged Packaging

If the packaging appears tampered or damaged at delivery, follow the Transit Damage & Tampered Delivery Protocol in our Return & Refund Policy. Failure to follow the prescribed steps may result in rejection of claims.

13Transit Damage & Lost Shipments

If an order arrives damaged or is confirmed lost in transit:

1	Inspect the package before accepting delivery
2	Note damage remarks on the courier POD before signing (if a physical POD is carried — not always the case for OTP-verified deliveries)
3	Record a complete unboxing video
4	Raise a complaint directly with Delhivery: log in at delhivery.com with your registered mobile number, enter your AWB/tracking number, and use the Help section (Call/Chat/Email) with photo/video proof
5	Report to PATOYS within 24 hours at help@patoys.in or WhatsApp: +91 80101 10811

Transit damage claims are subject to verification by the logistics partner and/or insurance provider based on submitted evidence. PATOYS will assist in coordination; final resolution may depend on the logistics partner's assessment.

14Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are published below:

Designation	PATOYS Customer Grievance Team
📧 Email	help@patoys.in
📱 Phone / WhatsApp	+91 80101 10811

15Communication & Support

📧 Email	help@patoys.in
🌐 Website	www.patoys.in
📱 WhatsApp	+91 80101 10811
🕐 Business Hours	Monday–Friday, 10 AM – 6 PM IST