The PATOYS Rolls Royce style ride-on electric car (model DW-KBX-619) is a two-seater 12V car with dual motors, a parental remote, LED lights and a music system, for children aged 3 to 10 years.
Key Features
Two seats: Comfortable seating for two children.
Dual motors: Dual 380-type motors with forward and reverse driving.
It is made for children aged 3 to 10 years, seats two children and supports up to 60 kg. A full charge takes about 4 hours and gives up to 2 hours of play.
Is shipping free?
Free shipping pan-India (wherever Delhivery services the PIN code). Ride-on cars are large items sent by surface transport, about 10–20 business days after about 2 business days of processing (see our Shipping Policy).
How long is the PATOYS warranty?
Eligible ride-on vehicles come with a 6-month manufacturer warranty from the date of delivery. It covers manufacturing defects only.
What is not covered by the warranty?
The battery (a consumable), misuse, overloading, accidents, normal wear and tear, water or storage damage, unauthorized repairs and cosmetic damage after delivery. Dirt bikes, UTVs, ATVs and spare parts are not covered by this warranty.
How do I make a warranty claim?
Call or WhatsApp +91 80101 10811 or email help@patoys.in with your order number, product name and a description or video of the issue. Support hours are Monday to Friday, 10 AM to 6 PM IST.
What happens after I report a defect?
Our team first helps you troubleshoot by phone or video. If it is an eligible manufacturing defect, the replacement spare part is sent at PATOYS cost. Simple fixes take 1 to 3 days; repairs that need parts take 5 to 10 days.
What if my ride-on arrives damaged or an item is missing?
Record an unboxing video when you open the package and send it on WhatsApp to +91 80101 10811 within 24 hours of delivery (Telegram if the file is too large). Claims without an unboxing video cannot be processed.
Do I get help after the warranty ends?
Yes. Free remote support is not limited by the 6-month warranty, and also works for most Chinese-origin ride-ons bought elsewhere. Repairs outside warranty are done by local independent service partners; visit and repair charges are set by the technician and availability varies.